FAQ

Frequently Asked Questions

 

How do I place an order?

To place an order, simply browse our products, select the items you wish to purchase, and click on the “Add to Cart” button. Once you’re ready, proceed to checkout, enter your shipping information, and complete your payment.

What payment methods do you accept?

We accept various payment methods, including credit cards, debit cards, and PayPal. Please check our payment page for a complete list of accepted methods.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. 

How long will my order take to arrive?

Shipping times vary by location. Generally, orders are delivered within 8-20 business days, depending on your destination. Please note that processing time is an additional 2-5 days.

Do you offer free shipping?

Yes, we offer free shipping on all orders! Shipping is done via ePacket, EMS, or USPS, depending on your location.

Can I track my order?

Yes, once your order is shipped, you will receive an email with a tracking number. Please allow 2-5 business days for tracking information to update.

What is your return policy?

If you are not satisfied with your purchase, please contact us within 30 days of receiving your order for assistance with returns or exchanges. Make sure the items are in their original condition.

Who do I contact for support?

For any inquiries or support, please reach out to our customer service team via the contact us page, and we will respond as quickly as possible.